At Cozy Bathrobes, your comfort and satisfaction are at the heart of everything we do. We want you to feel completely at ease with your purchase, and we understand that sometimes an item might not be the perfect fit. Our Returns Policy is designed to ensure a hassle-free process, allowing you to shop with confidence.

Return Eligibility

If you’re not completely satisfied with your bathrobe, we offer a 30-day return window from the date of delivery. To be eligible for a return, your bathrobe must be:

• Unworn and Unwashed: For hygiene and quality assurance, the item should be in its original, unused condition.
• In Original Packaging: Please include any tags, packaging, and accessories that came with the product.

Items that have been worn, washed, or altered in any way will not be eligible for return.

Easy Return Process

We’ve made the return process as simple as possible:

1. Contact Us: Reach out to our customer service team at [email protected] with your order number and reason for the return. Our team will guide you through the next steps and provide a return authorization.
2. Ship the Item: Once you receive return instructions, please ship the item back to us using a trackable shipping method. This will ensure your package arrives safely, and you can monitor its journey.
3. Refund Processing: Upon receiving your return, our team will inspect the item. Once approved, we’ll initiate a refund to your original payment method. Refunds are typically processed within 5–7 business days, though processing times may vary depending on your bank.

Exchanges

If you’d like to exchange your bathrobe for a different size or color, we’re happy to help! Please contact us at [email protected] within 30 days of receiving your order, and we’ll assist you with the exchange process to make sure you get exactly what you’re looking for.

Non-Returnable Items

For hygiene and quality reasons, certain items, such as heavily discounted sale items or special custom orders, may not be eligible for return. We will clearly indicate these items at the time of purchase to ensure you’re fully informed.

Customer Support

If you have any questions about your return, feel free to contact our team at [email protected]. We’re dedicated to ensuring your experience with Cozy Bathrobes is seamless, and we’re here to help every step of the way.

Thank you for choosing Cozy Bathrobes. We’re grateful to be part of your comfort routine and are committed to making your shopping experience as delightful as possible.