At Cozy Bathrobes, we strive to provide a seamless and secure shopping experience from the moment you select your perfect bathrobe to the completion of your purchase. Our Payment Policy is designed to make this process as simple, transparent, and safe as possible. Please take a moment to review our payment methods, security practices, and billing policies.

1. Accepted Payment Methods

To make shopping with us convenient, we accept a variety of payment methods, including:

• Credit and Debit Cards: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Your card will be charged upon completing your order.
• Digital Wallets: For fast and secure transactions, we offer the option to pay with popular digital wallets.
• Gift Cards and Store Credits: If you have a Cozy Bathrobes gift card or store credit, you may apply it to your purchase at checkout.

If you experience any issues during checkout or need assistance with payment, please reach out to our support team at [email protected]. We are here to help!

2. Secure Payment Processing

Your security is our top priority. We use advanced encryption and secure payment gateways to ensure that your personal and payment information is protected. All transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology to safeguard your data.

In addition to encryption, our payment partners monitor for any suspicious activity to prevent unauthorized transactions. Cozy Bathrobes does not store your credit card details on our servers, and any payment information provided is handled directly through secure, trusted payment processors.

3. Billing and Order Confirmation

Once your payment is processed successfully, you will receive an order confirmation email detailing your purchase, including the items, amount charged, and expected shipping time. Please review your confirmation carefully to ensure all details are correct. If you notice any discrepancies or need to make adjustments, contact us immediately so we can assist you before your order is processed for shipment.

4. Sales Tax

Sales tax may be applied to your order in accordance with state and local laws. The exact amount of tax will be calculated at checkout based on your shipping address, and it will be displayed in your final total.

5. Currency and Pricing

All prices on our website are listed in USD. Prices are subject to change without notice, and we reserve the right to adjust prices due to changing market conditions or other factors. Your payment provider may apply additional charges, such as currency conversion fees if you are purchasing from outside the United States. Please check with your provider for any applicable fees.

6. Failed or Declined Payments

If your payment is declined, please ensure that your billing details match those associated with your payment method. If the issue persists, contact your financial institution, as they may have declined the payment for security reasons. For further assistance, reach out to our customer support team at [email protected], and we’ll be glad to help troubleshoot the issue.

7. Refunds and Payment Reversals

Refunds will be issued to the original payment method used at checkout. Please refer to our Returns Policy for details on eligibility for refunds and the process for returning items. Once approved, refunds typically take 5–10 business days to reflect in your account, depending on your financial institution.

8. Changes to Payment Policy

Cozy Bathrobes reserves the right to modify this Payment Policy at any time to align with evolving payment methods, security practices, or business needs. Any changes will be posted on this page, and we encourage you to review our policies periodically.

Contact Us

For questions, clarifications, or concerns related to payments, please feel free to reach out to our support team at [email protected]. Our dedicated team is here to ensure your shopping experience with Cozy Bathrobes is smooth, secure, and enjoyable from start to finish.

Thank you for choosing Cozy Bathrobes—we’re delighted to be part of your comfort journey!